Policies &
Promises.
Everything you need to know about how we ship, what happens if something goes wrong, and how we handle your information, written simply, because you deserve clarity.
Every order placed with Aries x Rose is dispatched with the same care we would want for our own. Free, tracked, and on its way to you within 24 hours of being confirmed.
Order Processing
All orders are processed within 24 hours of being placed. Orders placed before 2pm AEST on business days are typically dispatched the same day. Orders placed after 2pm or on weekends are dispatched the next business day.
You will receive a confirmation email immediately after placing your order, and a second email containing your tracking number the moment your parcel leaves our warehouse.
If your order has not been dispatched within 48 business hours, contact us and we will resolve it immediately.
Delivery Times
Estimated delivery times from dispatch, in business days:
| Australia | 3 to 5 business days. Express available at checkout. |
| United States | 5 to 8 business days. Fully tracked end to end. |
| United Kingdom | 5 to 7 business days. Duties prepaid at checkout. |
| Europe | 5 to 9 business days. No customs fees on arrival for most countries. |
| Rest of World | 7 to 14 business days. Tracked international delivery included. |
During peak periods, launch weeks, major sales, or public holidays, delivery may extend by 1 to 2 days. We will always communicate this in advance.
Tracking Your Order
Your tracking link arrives by email the moment your parcel is dispatched. You can also track your order at any time via the Track Your Order link in the navigation.
If your tracking shows no movement
Tracking can take 24 to 48 hours to update after dispatch, particularly across international borders. If there has been no movement after 5 business days from dispatch, contact us at info@ariesandrose.com and we will investigate immediately.
If your parcel is marked delivered but has not arrived
- Check with everyone in your household
- Check with immediate neighbours
- Check any safe drop locations, porches, garages, or mailrooms
- Wait 48 hours, as carriers occasionally pre-mark delivery
If after 48 hours your order has still not arrived, contact us with your order number. We cover the cost of investigation and replacement.
Customs & Duties
For most international destinations, all duties and import taxes are prepaid at checkout. Your parcel arrives with no additional fees at the door.
For destinations where duties cannot be prepaid, the customer is responsible for any applicable local charges. This will be clearly stated at checkout before you confirm your order.
Damaged or Lost Orders
If your order arrives damaged, photograph the packaging and the item within 48 hours and email info@ariesandrose.com with your order number. We resolve all damage claims within 24 hours.
If your order is confirmed lost in transit, we cover the full cost of a replacement. You will never be charged twice for an order that did not reach you.
Questions about your shipment? Email us at
info@ariesandrose.com, answered within 24 hours.
Your satisfaction matters more than a sale. If something is not right with your order, we want to know about it and we want to fix it. Every time, within 24 hours.
Our Guarantee
If you are not satisfied with your order for any reason, contact us within 60 Days of receiving it and we will make it right.
We believe in our products. Every item is inspected before dispatch. If something does not meet your expectations, whether it is a manufacturing issue, a sizing concern, or something else, contact us and we will find a resolution quickly and fairly.
How to Contact Us
Email info@ariesandrose.com and include the following:
- Your order number
- A brief description of the issue
- One or two photographs if the issue is with the product itself
Aries x Rose Support will respond within 24 hours with a resolution. We aim to be fair, fast, and human about every single case.
Defects & Wrong Items
If you receive an item with a manufacturing defect or if the wrong item was sent to you, we will arrange a replacement or a full resolution at no cost to you. No return shipment required.
Please contact us within 48 hours of receiving your order if there is a visible defect or an incorrect item. Photograph the item and your delivery packaging so we can process your claim immediately.
What We Cannot Cover
The following are outside our standard resolution process:
- Items reported more than 60 Days after the delivery date
- Damage caused by misuse, improper care, or normal wear and tear
- Items purchased during final sale events where the sale terms were clearly stated at checkout
- Change of mind on an item that is in perfect condition as described
Even in these cases, we encourage you to contact us. We handle each situation individually and always try to find a fair outcome.
Still unsure? Email us, we will always find a way forward.
info@ariesandrose.com
We collect only what we need to fulfil your order and improve your experience. We do not sell your data, share it without reason, or use it in ways you would not expect.
What We Collect
When you place an order or create an account, we collect the following information to process and deliver your purchase:
- Your name and delivery address
- Email address and phone number
- Payment information, processed securely by Shopify Payments or your chosen payment provider. We never store your card details.
- Order history on your account, if you have created one
When you browse our website, we also collect limited technical data, such as your IP address, browser type, and pages visited, to help us understand how customers use the store and improve their experience.
How We Use Your Data
We use your information exclusively for the following purposes:
- Processing and fulfilling your order
- Sending order confirmations and tracking updates
- Responding to customer service enquiries
- Sending promotional emails, if you have opted in. You can unsubscribe at any time.
- Improving our website and product offering based on browsing behaviour
- Complying with legal obligations
We do not sell, rent, or trade your personal data to any third party, ever.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data, where no legal obligation requires us to retain it
- Withdraw consent for marketing communications at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, email info@ariesandrose.com with the subject line Data Request and we will respond within 5 business days.
Cookies & Tracking
We use cookies to maintain your shopping cart, remember your preferences, and collect anonymised analytics data. We do not use cookies to track you across other websites for advertising purposes without your explicit consent.
You can control cookie settings through your browser at any time. Disabling cookies may affect certain store functionality, such as cart persistence and saved preferences.
Questions about your data? Email us at
info@ariesandrose.com
These terms govern your use of ariesandrose.com and any purchase you make through our store. By browsing or buying, you agree to what follows. We have written these as clearly as we can.
Use of the Website
By accessing ariesandrose.com, you agree to use the site for lawful purposes only. You may not use our website to:
- Engage in any activity that is unlawful, harmful, or fraudulent
- Copy, reproduce, or redistribute any content without written permission
- Attempt to gain unauthorised access to any part of the website or its systems
- Transmit any material that is offensive, defamatory, or infringes the rights of others
We reserve the right to suspend access to the site for any user who violates these conditions.
Orders & Pricing
All prices displayed on ariesandrose.com are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without notice.
Placing an order constitutes an offer to purchase. Your order is only confirmed once you receive an order confirmation email from us. We reserve the right to cancel or decline any order at our discretion, including in cases of pricing errors, stock unavailability, or suspected fraudulent activity.
In the event of a pricing error, we will contact you to offer the correct price or a full cancellation and refund.
All payments are processed securely through Shopify Payments. We never handle or store your card details directly.
Intellectual Property
All content on ariesandrose.com, including images, copy, product names, collection titles, logos, and brand assets, is the intellectual property of Aries x Rose and is protected by applicable copyright and trademark law.
You may not reproduce, distribute, or use any of our content without explicit written permission. Sharing our content on social media with proper attribution for personal, non-commercial use is permitted and appreciated.
Limitation of Liability
To the fullest extent permitted by applicable law, Aries x Rose shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
Our total liability in connection with any order shall not exceed the value of that order. This does not affect your statutory rights as a consumer under applicable Australian consumer law or the law of your jurisdiction.
Governing Law
These terms are governed by the laws of Western Australia, Australia. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Western Australia.
If any part of these terms is found to be unenforceable, the remaining provisions continue in full effect.
We reserve the right to update these terms at any time. Continued use of the website following any changes constitutes your acceptance of the revised terms.
Contact Us
If you have any questions about these terms, please contact us:
| info@ariesandrose.com | |
| Website | ariesandrose.com |
| Brand | Aries x Rose, Born Under Mars, Since 1993 |
Thank you for shopping with Aries x Rose.
Born from fire. Made for love.
We are here.
Aries x Rose Support reads every email personally and responds within 24 hours. No bots. No ticket queues.
Email Aries x Rose Support →