Refund & Return Policy

We accept returns within 45 days of delivery. If it's not quite right, we get it — just send it back.

Our Pillows — 45-Night Sleep Trial

Every Aries x Rose pillow comes with our 45-night sleep trial. If it's not right for you, email us at info@ariesandrose.com within 45 nights of delivery for a full refund — no questions asked, and no need to send the pillow back.

What Makes a Return Okay

- The item must be in the same shape you got it
- Unused, unwashed, with tags
- Packed in the original packaging
- Include your receipt or proof of purchase

To start a return, email us at info@ariesandrose.com.
Please don't send anything back before reaching out — unapproved returns won't be accepted. Return shipping costs are on the customer.
If you have a question about a return, we're here — just shoot us a message.

Damaged or Wrong Items

If your order arrived broken, faulty, or not what you ordered, let us know as soon as you open the box. We'll sort it out.

Exchanges

Want something else? The quickest way is to return your item and place a new order. Once we approve the return, you'll get your refund, and you're free to grab what you really want.

EU Customers — 14-Day Cooling-Off Period

If your order is going to a country in the European Union, you've got the right to cancel or return it within 14 days, no reason needed.
Just like above, make sure it's unused, with tags, and in its original packaging — and keep your receipt handy.

Refunds

Once we get your return and check it, we'll let you know if everything looks good. If it's approved, we'll send your money back to your original payment method, usually within 10 business days.
If it's been more than 15 business days since your refund was approved and you still don't see it, drop us a line at info@ariesandrose.com.

Physical address: Brisbane, QLD, AUS.