Refund policy

Return, Refund & Shipping Policy

At Aries and Rose, your peace of mind matters. If something’s off, we’ll work to make it right.

 

Returns

We accept returns under the following situations:

  • Wrong Item: You received something different from what you ordered.
  • Damaged Goods: Your item arrived broken or visibly harmed.
  • Faulty Product: It isn’t working the way it should.
  • Missing Parts: Something necessary is not included in the package.

To start a return:

  1. Email us at Info@ariesandrose.com within 7 days of receiving your order.
  2. Send us clear photos showing the issue.
  3. The product must be unused and in its original packaging (if any).

 

Refunds

We offer refunds in the following cases:

  • Lost Orders: If your package doesn't arrive within 45 days (for the USA, Australia, NZ) or 60 days (for all other countries) after we ship it.
  • Damaged on Arrival: If your product shows up broken or unusable.
  • Totally Different Item: If it’s not what was shown or described.

We do not offer refunds for:

  • Change of mind.
  • The incorrect address given at checkout.
  • Small design or color differences.
  • Delivery delays caused by customs or events outside our control.

To request a refund:

  1. Email us at Info@ariesandrose.com with your order number and details.
  2. Attach any photos or screenshots that help explain the issue.
  3. We’ll respond in 3–5 business days.

 

Replacements & Store Discount

  • If you'd rather get a replacement than a refund, let us know — we're happy to sort that out.
  • As a thank you for choosing a replacement, we’ll gift you 15% off your next order with us. Just a small way to say thanks for sticking with us.

 

Shipping Costs on Returns

  • If the problem was our fault (wrong, damaged, or defective item), we’ll cover the return shipping.
  • If you’re returning something for personal reasons (e.g., doesn’t suit your taste or you picked the wrong size), return shipping is paid by you.

 

Shipping Time

All orders are sent out within 6–10 business days. Once shipped, you’ll get a tracking number so you can keep an eye on your order every step of the way.

 

For anything at all, we’re just one message away: Info@ariesandrose.com

With love,
The Aries and Rose Team